Privacy Policy

Policy version: V1

Policy last updated: 17 April 2026

Purpose

Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information through our website (www.chriscole.co.nz) and in the marketing and delivery of our services. This Privacy Policy applies in addition to the terms and conditions of our site.

Summary (plain language)

Chris Cole (we, us, our) is committed to protecting your privacy and handling your personal information responsibly. Your privacy matters to us. We comply with the Privacy Act 2020 (New Zealand) and take reasonable steps to meet relevant international privacy expectations where applicable.

These laws set standards for how we collect, use, store, and share your personal information. In simple terms, this means:

  • We only collect the information we need.

  • We keep it safe and secure.

  • We use it for the reasons we tell you about.

  • You have rights to access, correct, or request deletion of your information.

  • You can contact us or the office of the Privacy Commissioner if you’re concerned.

Who we collect your information from

We collect personal information directly from you when you:

  • Use the website

  • Get in touch (eg. email or phone)

  • Book a session or attend a workshop

  • Sign up for updates or resources

In some cases we may receive information from third parties where:

  • You have given permission, or

  • The information is publicly available (eg. professional profiles)

How your information is used

Your personal information is used to:

  • Deliver coaching, advisory, training, and speaking services

  • Respond to enquiries and communication

  • Manage bookings, sessions, and service delivery

  • Send relevant updates, resources, or insights (where you have opted in)

  • Improve services and how they are delivered

  • Manage payments and administration

  • Carry out research and insights using anonymised information

  • Share feedback or testimonials where you have given permission, or where the information has been anonymised

How your information is protected

We take reasonable steps to keep your personal information secure and protected from loss, unauthorised access, or misuse.

This includes using trusted systems and service providers, password-protected devices, and limiting access to information to only what is necessary.

While we take care to protect your information, no system is completely secure. This means we cannot guarantee absolute security, but we take all reasonable steps to reduce risk.

Sharing your information

We may share your personal information where it is necessary to deliver our services or run the website. This may include:

  • Trusted contractors or collaborators who support service delivery

  • Service providers (such as website, booking, or email platforms)

  • Organisations or individuals where you have given permission

We may also disclose information if required to do so by law, or to protect our legal rights.

Some service providers may store or process data outside New Zealand.

We do not sell your personal information to third parties.

How long your information is kept

We keep personal information only for as long as necessary to deliver services, meet legal obligations, and support ongoing work.

In most cases, this is up to 7 years. After this time, information is securely deleted or anonymised.

Consent

By using this website or engaging with services, you agree to this Privacy Policy. You can withdraw your consent at any time by emailing chris@chriscole.co.nz or unsubscribing from communications.

Your rights

You have the right to access the personal information we hold about you and to request correction if it is inaccurate. You can also request deletion of your information where appropriate. To do this, please contact us using the details below.

Cookies

This website is built using Squarespace, which uses cookies and similar technologies to support website functionality and understand how visitors use the site.

Cookies are small files stored on your device that help the website work effectively and provide basic usage information (such as pages visited and time on the site). We may use basic analytics tools (such as those provided by Squarespace or third parties like Google Analytics) to help improve the website and user experience.

You can choose to disable cookies through your browser settings, though this may affect how the website functions.

Some third-party services (such as email or booking tools) may also use cookies as part of their functionality.

Children and young people

Some services may involve working with young people under 16, typically with the knowledge and involvement of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent. Where required, we will seek consent from a parent or guardian.

If we become aware that personal information has been provided without appropriate consent, it will be deleted as soon as possible. If you believe this has occurred, please contact us using the details below.

Complaints

If you have any concerns about how your personal information is handled, please contact us so we can try to resolve the issue.

If you are not satisfied with the outcome, you can contact the Office of the Privacy Commissioner (New Zealand).

Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

Chris Cole

Email: chris@chriscole.co.nz

Website: www.chriscole.co.nz

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.